Not all reservations require manual confirmation.

For some spas, you will see "Instant Confirmation". This means our system is connected directly to the spa's therapist scheduling system, and your reservation will be confirmed immediately.
For other spas, you will see "Reservation Confirmation Within One Business Day". In these cases, the reservation is subject to the spa's approval and is typically confirmed within 1–2 business days, except for bookings made far in advance, which may take longer to confirm.
 
 
 

You can check the status of your booking at any time using the link included in your booking confirmation email. You will also receive updates by email whenever the status of your request changes.

“Received” means we have received your booking request and it is awaiting approval.
“Confirmed” means the spa has approved your booking and your appointment is reserved.

Your booking request is reviewed directly by the spa to ensure availability of the selected treatment, date, and time. Most requests are confirmed within 24 hours. If an alternative time is required, the spa will contact you with available options.

Oui. Si votre demande de réservation n’a pas encore été confirmée par le spa, vous pouvez communiquer avec nous pour demander une modification de la date, de l’heure ou du soin choisi. Une fois la réservation confirmée, toute modification est soumise à la politique d’annulation et de report du spa.

Si votre demande de réservation n’est pas approuvée, un remboursement sera effectué sur la carte utilisée pour le paiement. Dans la plupart des cas, le spa vous proposera une option similaire ou un autre horaire. Vous pourrez alors choisir d’accepter cette proposition ou de la refuser.

Nous communiquerons avec vous pour vous proposer une autre option aussi proche que possible de votre demande initiale. Vous pourrez ensuite choisir d’accepter cette proposition ou de la refuser.

Vous recevrez un courriel de confirmation dès que le spa aura approuvé votre demande de réservation. La plupart des demandes sont confirmées dans un délai de 24 heures.

Absolutely. You will receive both an email and an SMS with an official confirmation once your reservation has been approved.
 
 
 

Reservations are usually confirmed within 24–48 hours. However, in some cases (such as bookings for a date far in the future), there may be a slight delay.

Some spas on our website are marked as Instant Confirmation, and for these reservations, you will receive confirmation within a few minutes.

No. SpaPlus does not charge any booking fees. You pay the same price as if you booked directly with the spa, with no additional charges.

Payment is made directly to the spa according to the spa's payment policy. Any deposit requirements or payment instructions will be provided during the booking process or in your booking confirmation.

Your credit card is used to secure your reservation and to support the spa's cancellation and no-show policy. Unless otherwise specified by the spa, you will not be charged at the time of booking.

Displayed prices do not include applicable taxes unless otherwise stated. The final price, including taxes, will be provided by the spa before any payment is collected.

Yes. Some spas may offer different pricing based on the day of the week, season, treatment time, or promotional offers. The applicable price will be confirmed by the spa.

Payment methods vary by spa. Most spas accept major credit cards, debit cards, and cash. Please refer to the individual spa's payment policy for details.

No. Gratuities are not included in the displayed price. If you wish to leave a gratuity, it is payable directly to the spa in accordance with the spa's policy.

Yes. Since payment is made directly to the spa, the spa will provide you with a receipt for your purchase in accordance with its payment policy.

Yes. If you would like to change your booking date or time, please contact the spa directly as soon as possible. Changes are subject to the spa's availability and cancellation policy. If you need assistance, the SpaPlus team will be happy to help.

To change the date of an existing booking, click Support in the top menu, then select Modify Your Reservation.

SpaPlus does not charge a fee to change your booking date. However, changes are subject to the spa's availability and cancellation policy. Some spas may apply fees if changes are requested outside their permitted cancellation or modification period.

Yes. Any change to your booking date or time must be confirmed by the spa. Once the spa approves your updated reservation, you will receive a new booking confirmation by email.

If you reschedule your booking and later decide to cancel, the spa's cancellation policy will apply based on your updated booking date and time. We recommend reviewing the spa's cancellation policy before making any changes to your reservation. 
 
 

SpaPlus offers a wide range of wellness experiences, including massages, facials, body treatments, spa packages, Nordic and thermal spa experiences, hotel spa getaways, wellness retreats, and more.

Choose your spa experience based on your needs, preferences, and the type of wellness experience you're looking for. You can compare treatments, packages, amenities, duration, location, and included services to find the option that's right for you.

Yes. Many partner spas offer curated spa packages that combine treatments with amenities such as thermal circuits, pools, gourmet dining, or overnight accommodations.

No. Each spa offers its own unique selection of treatments, services, amenities, and wellness experiences. Visit the spa's profile to explore everything it has to offer.

It depends on the spa and the treatment you book. Some treatments include access to spa amenities such as Nordic baths, pools, saunas, or relaxation areas, while others may require an additional fee. Please refer to the treatment or package details to see what is included.

Treatment duration varies depending on the spa and the service selected. Most treatments range from 30 to 120 minutes. The duration of each treatment is clearly displayed on the spa's profile and booking page.

We recommend arriving with a valid photo ID and any booking confirmation you received. Most spas provide robes, towels, and lockers, but amenities may vary. Please review the spa's profile or confirmation email for any specific instructions before your visit.

Enter your voucher or promo code in the designated field during checkout before submitting your booking request. If the code is valid, the applicable discount or offer will be applied automatically.

No. You can submit a booking request without creating an account. However, creating a SpaPlus account allows you to manage your bookings, save your favourite spas, and access your booking history more easily.

Please check your spam or junk folder first. If you still have not received your confirmation, contact SpaPlus support and include your booking details so our team can assist you.

Yes. Please contact SpaPlus support as soon as possible with your booking details and the correct information. Our team will help update your request or guide you through the next steps.

If you experience any issues with your booking, please contact SpaPlus support as soon as possible. Our team will work with you and the spa to resolve the issue as quickly as possible.

Yes. You are welcome to contact the spa directly for questions about your reservation, treatments, amenities, or other spa-specific services. For booking-related assistance, you can also contact the SpaPlus support team.

You can contact the SpaPlus support team by visiting the Contact Us page on our website. We're here to help with booking requests, vouchers, account questions, and any other inquiries